At eCosmetics, we strive to ensure your satisfaction. If your purchase did not meet your expectations, we’ve got you covered: Our return process is simple and hassle-free for your convenience.

Order Changes/Cancellations

To serve you better, eCosmetics.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

Return Policy

1. For a full refund, return new and gently used products within 30 days of receiving your order.^ The refund will be credited to the original payment method.
2. Returns made 31-60 days after receiving your order are eligible for eCosmetics store credit.^
3. Returns made 61+ days after receiving your order will not be accepted.

^Some exceptions do apply. Contact us for further questions.

Non-returnable items and exceptions

For hygienic reasons, we are only able to accept returns of intimate care products that are unopened with any hygiene seals intact. This policy extends to items such as underwear, lingerie, socks and hosiery. We apologize for any disappointment and kindly request your understanding as we prioritize the health, safety, and peace of mind of our valued customers.

How to Initiate a Return

• Contact our customer care department to request a return label for your order.
• Provide your order number, product details, and reason for return in your request.
• To expedite the process, include images of products with visible damages or other issues.

Returns must include all original components including boxes and tags. Please be aware that eCosmetics monitors return activity for abuse and reserves the right to limit all returns.

We understand that unforeseen circumstances may arise and are here to assist you throughout the return process. If you have any further questions or concerns, please reach out to our dedicated customer care team. Thank you for choosing eCosmetics!

We reserve the right to limit returns and refunds if:

1. The product was more than slightly used. Please do not return half-full or empty bottles.
2. We suspect misuse, including excessive returns or fraud.
3. The product was not purchased by you or from us.
4. The product is not returned in the same product packaging in which it was received.

Returns should be mailed to:

eCosmetics
2930 Gateway Drive
Pompano Beach, Fl. 33069

It can take up to two weeks to process returns and credit your account or issue an online store credit. Your return status can be checked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.