Click here. You will be prompted to login with an existing account or register a new one.
Yes! On the login page, click “Forgot your password?” Enter the email address you used to create the account and we will send you a password recovery email within 10 minutes with instructions.
If the email does not appear, check your SPAM folder.
Customer support is available 24/7 for further assistance. Email us at [email protected]
Login to your eCosmetics account. Click the “Edit” link to change your password, billing or shipping address, or credit card information.
To stop receiving emails from us, click “Unsubscribe” located at the bottom of any email you receive from eCosmetics.
It’s simple! When you create an eCosmetics account, every $1 you spend earns you 1 ePoint. Once you earn 500 or more ePoints, you can use them at checkout toward any eCosmetics order.
To review the status of any order or reorder, login to your account and click “Order Status.”
We have received your order and your credit card has been authorized.
Our facility has received your order and we are preparing it for shipment. Order changes or cancellations cannot be made at this time.
Good news! Your order has left our facility and is on its way to you!
To accommodate the fastest possible shipping to you, it’s possible your order was sent in multiple shipments. If so, whenever any one of the shipments leaves our facility, your order status will be changed to reflect the partial shipment. The other items in your order will soon follow!
Once you have notified us of your intent to place a return and we have received the item(s), the order status for the item(s) will be changed to “Returned.”
Our system will keep track of when we estimate you will run out of whatever products you purchase. We will send you an email reminder when it’s time for you to reorder so that you never run out of any of your important beauty items!
You can modify your order before it has been placed by clicking into your shopping cart. Once an order has been placed, it cannot be modified or cancelled. You can, however, return any items ordered in error, with free return shipping, and receive a full refund with our 100% satisfaction guarantee.
We make every effort to ensure the merchandise on our site is in stock. In the unlikely event that an item is out of stock, we will ship all available items in your order. We will send you an email indicating the out-of-stock product. You will never be charged for an out-of-stock item and it will be removed from your order without further action on your part.
Once the item is back in stock, we will notify you via email and you can choose to purchase it. If your original order qualified for free shipping, we will honor free shipping on both the original order as well as the subsequent restocked item.
Yes! With eCosmetics, you will pay less for the same exact brand-name products, backed by our Best Price Guarantee.
Every product eCosmetics sells is brand new, authentic, and guaranteed. All merchandise is stored in a state-of-the-art, temperature-controlled facility. We do not sell fakes, imitations, knockoffs, or expired products. Ever.
We promise you will always receive fresh, quality merchandise. The only difference is that it will just cost less!
Always! Every product we sell is the exact same product available in leading department or cosmetic stores, but at a lower price.
We’re always adding products and love to hear what our customers want! Click here to let us know what you’re looking for and we will email you when it arrives in stock.
Easy! Send an email to our Brand Management team at [email protected] to get the ball rolling.
Our 100% Satisfaction Guarantee means just that. If, for any reason, you are not completely satisfied with any product you purchase from us, you can return it within sixty days for a full refund. The product must be new or gently used. Upon receiving the returned merchandise, we will credit your account with a full refund.
We reserve the right to limit returns and refunds if:
Once you place an order, we will pre-authorize the full amount of your purchase plus applicable sales tax and shipping in order to verify your billing address and payment information.
We will only collect the actual amount of the purchase when the order is shipped from our facility.
The charge will appear on your credit card statement as “eCosmetics.”
We accept Mastercard, Visa, American Express, and Discover credit cards. We also accept PayPal and most debit cards.
If you receive an error message while attempting to process a payment for your credit or bank card, please attempt the following steps:
We ship orders to the Continental US and to Hawaii, including PO Boxes, and APO/FPO addresses. In order to assure timely delivery, some orders may arrive in multiple packages.
*Shipments to Hawaii and Alaska have a flat shipping rate of $9.95.
Free Shipping includes all shipping charges, handling, order processing, item selection, packaging and transportation of items, regardless of the package weight.
Our standard shipping is by the United States Postal Service (USPS) and it’s always free for orders of $49 and over. Free shipping delivery can be expected within 2 to 8 business days, depending on your location, with deliveries made Monday through Saturday.
For some items and delivery areas, we offer expedited (2-4) day shipping through the United States Postal Service (USPS) and Federal Express (FedEx) for all orders received before 3 pm EST, Monday through Friday. The cost for expedited shipping is $12.95.
Federal law prohibits mailing certain items by air, including aerosols and alcohol-based products (like hairspray, pressurized spray cans, and nail polish). These items must be sent via ground shipping.
We are unable to ship to multiple addresses in a single order. You can, however, customize shipping locations by placing a separate order for each shipping address.
In order to provide you with the fastest shipping, we ship your items as they become available. The order history in your account will provide you with more information.