FREQUENTLY ASKED QUESTIONS
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Customer support is available 24/7 for further assistance. Email us at firstname.lastname@example.org.
Please note, any orders placed while not logged into your account will not be visible and cannot be added to your account.
100% Satisfaction Guarantee
Our 100% Satisfaction Guarantee means just that. If, for any reason, you are not completely satisfied with any product you purchase from us, you can return it within sixty days for a full refund. The product must be new or gently used. Upon receiving the returned merchandise, we will credit your account with a full refund.
We reserve the right to limit returns and refunds if:
- The product was more than slightly used. Please do not return half-full or empty bottles.
- We suspect misuse, including excessive returns or fraud.
- The product was not purchased by you, from us.
- The product is not returned in the same product packaging in which you received it.
- Double check that the billing address for the credit or debit card matches your account billing address.
- Try re-entering your CVV or security code and verify the card is current, with available balances.
- If you receive a second error message, please contact your supporting financial institution for further assistance.
How can I make a return?
- Include in the package the product(s) you are returning as well as the invoice. If an invoice is not available, please include your order number.
- Please note why the product is being returned.
- Print the label and fill out the return address portion.
- Tape the label to the package.
- Give the package to your postman or drop in a local post office.