How do I create an account or login to my existing account?
Click here. You will be prompted to login with an existing account or register a new one.
I forgot my password. Can you help?
Yes! On the login page, click “Forgot your password?” Enter the email address you used to create the account and we will send you a password recovery email within 10 minutes with instructions.
If the email does not appear, check your SPAM folder.
Customer support is available 24/7 for further assistance. Email us at [email protected]
How do I change my password or other account information?
Login to your eCosmetics account. Click the “Edit” link to change your password, billing or shipping address, or credit card information.
Is my information entered on the eCosmetics website secure?
How do I unsubscribe from future emails?
To stop receiving emails from us, click “Unsubscribe” located at the bottom of any email you receive from eCosmetics.
How do ePoint Rewards work?
It’s simple! When you create an eCosmetics account, every $1 you spend earns you 1 ePoint. Once you earn 500 or more ePoints, you can use them at checkout toward any eCosmetics order.
PLUS – Get a bonus free gift with every 100 ePoints you earn.
How do I check my order status?
To review the status of any order or reorder, login to your account and click “Order Status.”
My order status says “placed.” What does this mean?
We have received your order and your credit card has been authorized.
My order status says “in progress.” What does this mean?
Our warehouse has received your order and we are preparing it for shipment. Order changes or cancellations cannot be made at this time.
My order status says “shipped.” What does this mean?
Good news! Your order has left our warehouse and is on its way to you!
My order status says “partially shipped.” What does this mean?
To accommodate the fastest possible shipping to you, it’s possible your order was sent in multiple shipments. If so, whenever any one of the shipments leaves our warehouse, your order status will be changed to reflect the partial shipment. The other items in your order will soon follow!
I returned an item to eCosmetics. How do I know whether it has been received?
Once you have notified us of your intent to place a return and we have received the item(s), the order status for the item(s) will be changed to “Returned.”
Do you offer AutoShipping on reorders?
Our system will keep track of when we estimate you will run out of whatever products you purchase. We will send you an email reminder when it’s time for you to reorder so that you never run out of any of your important beauty items!
Can I cancel or modify my order?
You can modify your order before it has been placed by clicking into your shopping cart. Once an order has been placed, it cannot be modified or cancelled. You can, however, return any items ordered in error, with free return shipping, and receive a full refund with our 100% satisfaction guarantee.
What happens if my item is out of stock?
We make every effort to ensure the merchandise on our site is in stock. In the unlikely event that an item is out of stock, we will ship all available items in your order. We will send you an email indicating the out-of-stock product. You will never be charged for an out-of-stock item and it will be removed from your order without further action on your part.
Once the item is back in stock, we will notify you via email and you can choose to purchase it. If your original order qualified for free shipping, we will honor free shipping on both the original order as well as the subsequent restocked item.
Will the products I order from eCosmetics be the same exact products as those available in retail stores?
Yes! With eCosmetics, you will pay up to 50% less for the same exact brand-name products, backed by our Best Price Guarantee.
How can I be certain I will receive brand new, authentic, name-brand products?
Every product eCosmetics sells is brand new, authentic, and guaranteed. All merchandise is stored in a state-of-the-art, temperature-controlled facility. We do not sell fakes, imitations, knockoffs, or expired products. Ever.
Our promise to you is that you will always receive first quality merchandise and the only difference is that it “will just cost less”.
Does eCosmetics monitor product quality?
Always! Every product we sell is the exact same product available in leading department or cosmetic stores, but costs up to 50% less.
I didn’t find the product I’m looking for. Will you have it soon?
We’re always adding products and love to hear what our customers want! Click here to let us know what you’re looking for and we will email you when it arrives in stock.
How can I sell my brand on eCosmetics.com?
Easy! Send an email to our product team purc[email protected] to get the ball rolling.
Best Price Guarantee
Should you ever find a product sold anywhere at a price that is less than the price shown on eCosmetics.com, we will match it! Simply send us a link to the web page or let us know where the lower price can be found. We’ll also give you a coupon for an extra 10% off your next order. The lower-priced product must be available from that seller for immediate shipment, not damaged, discontinued, or out-of-stock.
100% Satisfaction Guarantee
Our 100% Satisfaction Guarantee means just that. If, for any reason, you are not completely satisfied with any product you purchase from us, you can return it within thirty days for a full refund. The product must be new or gently used. Upon receiving the returned merchandise, we will credit your account with a full refund.
We reserve the right to limit returns and refunds if:
- The product was more than slightly used. Please do not return half-full or empty bottles.
- We suspect misuse, including excessive returns or fraud.
- The product was not purchased by you, from us.
- The product is not returned in the same product packaging in which you received it.
When will you process my payment?
Once you place an order, we will pre-authorize the full amount of your purchase plus applicable sales tax and shipping in order to verify your billing address and payment information.
We will only collect the actual amount of the purchase when the order is shipped from our warehouse.
The charge will appear on your credit card statement as “eCosmetics.”
Which payment methods are accepted by eCosmetics?
We accept Mastercard, Visa, American Express, and Discover credit cards. We also accept PayPal and most debit cards.
I am having difficulty processing payment. What should I do?
If you receive an error message while attempting to process a payment for your credit or bank card, please attempt the following steps:
- Double check that the billing address for the credit or debit card matches your account billing address.
- Try re-entering your CVV or security code and verify the card is current, with available balances.
- If you receive a second error message, please contact your supporting financial institution for further assistance.
Returns and Refunds
How can I make a return?
- Include in the package the product(s) you are returning as well as the invoice. If invoice is not available please include your customer number.
- Please note why the product is being returned.
- Print the label and fill out return address portion.
- Tape label to package.
- Give package to your postman or drop in a local post office.
Where do you ship?
We ship orders to the entire United States, including Alaska, Hawaii, all U.S. Territories and the District of Columbia, including PO Boxes, and APO/FPO addresses. In order to assure timely delivery, some orders may arrive in multiple packages.
What does free shipping include?
Free Shipping includes all shipping charges, handling, order processing, item selection, packaging and transportation of items, regardless of the package weight.
Our standard shipping is by United States Postal Service (USPS) and it’s always free for orders of $49 and over. Free shipping provides for 3 to 8 day delivery, depending on your location, with deliveries made Monday through Saturday.
Do you offer expedited shipping?
For some items and delivery areas, we offer expedited (2-3) day shipping through the United States Postal Service (USPS) and Federal Express (FedEX) for all orders received before 3 pm EST, Monday through Friday. The cost for 2nd day shipping is $10.95.
Which items have shipping restrictions?
Federal law prohibits mailing certain items by air, including aerosols and alcohol-based products (like hairspray, pressurized spray cans, and nail polish). These items must be sent via ground shipping.
Can you ship to multiple addresses?
We are unable to ship to multiple addresses in a single order. You can, however, customize shipping locations by placing a separate order for each shipping address.
Why did I receive multiple shipments?
In order to provide you with the fastest shipping, we ship your items as they become available. The order history in your account will provide you with more information.